ISO 20000 Templates List

Here are the list of templates for ISO 20000:

  1. Procedure for Document and Record Control
  2. Service Management System Policy
  3. Continual Service Improvement Process
  4. Continual Service Improvement Register
  5. IT Asset Register
  6. Configuration Management Process
  7. Configuration Management Database
  8. Service Catalog Management Process
  9. Asset Management Process
  10. Business Relationship Management Process
  11. Customer Portfolio
  12. Customer Complaint Report
  13. Customer Satisfaction Survey
  14. Service Performance Review Report
  15. Service Level Management Process
  16. Service Level Agreement (SLA)
  17. Service Report
  18. Training and Awareness Plan
  19. Supplier Contract
  20. Supplier Agreement Portfolio
  21. Operational Level Agreement (OLA)
  22. Budgeting and Accounting for Services Process
  23. Budgeting and Controlling
  24. Demand Management Process
  25. Capacity Management Process
  26. Capacity Plan
  27. IT Service Continuity Management Process
  28. Change Management Process
  29. Request for Change and Change Record
  30. Minutes of Meeting CAB
  31. Change Schedule
  32. Service Design and Transition Process
  33. Service Acceptance Criteria
  34. Service Design Package
  35. Test Plan
  36. Release and Deployment Management Process
  37. SMS Task Manager
  38. Release and Deployment Plan
  39. Incident Management Process
  40. Incident Record
  41. Major Incident Report
  42. SMS Implementation Plan
  43. Regulatory Compliance Policy
  44. Service Request Management Process
  45. Service Request Catalog
  46. Problem Management Process
  47. Availability Management Process
  48. Availability Measurement Report
  49. Availability Plan
  50. Matrix of Process Measurements