The ISO 20000 standard is a set of requirements for an organization to deliver quality service management. It is process-based, and aligned with ISO 9001 and the ITIL framework.
An SMS is a service management system that is based on the ISO 20000 standard and includes all the processes, policies, and procedures required to manage and deliver quality services.
The ISO 20000 SMS Implementation Plan is a detailed document that outlines how an organization will transition to an ISO 20000-compliant SMS.
Format: MS Word
The Features Included in SMS Implementation Plan Template are:
- Point of contact
- Major Tasks
- Implementation Schedule
- Implementation Support
- Staffing and personnel requirements
- Service Delivery
- Performance Monitoring
- Outstanding Issues
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