The ISO 20000 Service Request Management Process Template will help your organization to establish and document a service request management process that meets the requirements of the ISO 20000 standard. The template includes a process description, process objectives, roles and responsibilities, and detailed instructions for each stage of the service request management process.
The template is designed to be used in conjunction with the ISO 20000 Service Request Management Procedure. Together, these two documents will provide your organization with a comprehensive service request management system that will help you to improve the quality of your service delivery and meet the needs of your customers.
Format: MS Word
The Features Included in Service Request Management Process Template are:
- Service Request Record
- Process Flowchart
- Service value chain
- Service Catalogue
- Requester Information
- Key Performance Indicators
- Service Report
- Service request ticket
- Record Management
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