The ISO 20000 Availability Measurement Report is a globally recognized standard that provides a comprehensive description of an organization's ability to manage and deliver services. This report is based on the results of an independent assessment of an organization's compliance with the ISO 20000 standard. The report includes a detailed description of the organization's service delivery processes, as well as an assessment of the organization's compliance with the requirements of the standard. The report also includes recommendations for improvement.
Format: MS Word
The Features Included in Availability Measurement Report are:
- Checklist for availability report
- Service Downtime
- Measuring and reporting service availability
- Downtime duration
- Downtime Impact
- Percentage degradation of service
- Availability Measurement Summary
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