Description:
The ISO 20000 continual service improvement process template provides a comprehensive framework that organizations can use to continuously improve their services. The template is designed to help organizations identify areas in need of improvement and develop strategies to address these areas. It provides guidance on developing and implementing processes for monitoring, measuring, and evaluating services and for identifying and addressing gaps.
The template provides a framework for implementing corrective and preventive actions and for documenting and communicating the results of these actions. Finally, the template outlines the key components of a service improvement management system, including risk management, process improvement, and tracking and reporting.
Format: MS Word
The Features Included in Continual Service Improvement Process Templates:
- Purpose
- Scope
- Reference Documents
- Process Overview
- Process Activities
- Roles and Responsibilities
- Measurement and Reporting
- Managing records kept based on this document
- Validity and Document Management
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