The ISO 20000 Request for Change and Change Record template is a tool for documenting and tracking IT service management system changes. It is based on the ISO 20000 standard and can be used by organizations to ensure that changes to the system are properly documented and approved.
The template includes a section describing the proposed change, the reason for the change, the benefits of the change, and the risks of not making the change. It also includes a section listing the stakeholders needing consultation during the decision-making process.
Format: MS Word
The Features Included in Request for Change and Change Record templates are:
- Change Record Process
- Change Record Checklist
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