FAQ

Frequently Asked Questions

Have questions about ISO Docs? We’ve compiled the answers to our most frequently asked questions to help you navigate everything from our services to your account details

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FAQs

Looking for more information about our ISO document templates and consulting services? Explore our FAQs to find quick answers and helpful guidance.

YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.  

Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.  

All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.  

After you checkout, you will be taken to a download page. You will also get a download link in your email.

Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@iso-docs.com and use our Contact Us Page.  

Do you provide refunds?

We will REFUND the full amount in the following scenarios - 

  1. Templates don't work as described, and we cannot fix your problem in a reasonable time. 
  2. Templates are missing from your download and we cannot provide you the same templates shown on the site.
  3. You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.  

We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA. 

Yes, the templates are built using MS Office so they will work on Excel.

Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.

The ITIL Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.

Customers who have purchased the Mega Bundle and ITSM Toolkit will receive free monthly updates. We will send download links to your email in the first few days of the month. We will send it to the email provided when making the purchase.