ISO 20000 Service Catalog Management Process Template
Description:
Configuration management is a critical process in any organization that develops or uses complex systems. Configuration management is the process of identifying and tracking the configuration of systems and software throughout their lifecycle. It includes maintaining records of software and system components, their versions, dependencies, and configurations.
The purpose of configuration management is to ensure that systems and software remain consistent and compliant with organizational policies and procedures. It is also used to manage changes to systems and software, and to prevent unauthorized changes. The ISO Configuration Management standard (ISO/IEC 20000-1) provides a framework for setting up and managing a configuration management system. This standard can be used by any organization, regardless of size or type.
Format: MS Word
The Features Included in Service Catalog Management Process Template are:
- Process Activities
- Management and Planning
- Identification and Recording
- The Control of the information
- The Control of Access rights
- Periodic Audit
- Roles and Responsibilities
- Service Catalogue Manager
- Service Owner
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