ISO 20000 Documentation Toolkit
Description :
Are you looking for a comprehensive solution to help you implement ISO 20000? If so, you need the ISO 20000 Implementation Toolkit. This bundle includes everything you need to get started, including the procedures, templates, and more.
- With the ISO 20000 Implementation Toolkit, you’ll have everything you need to implement ISO 20000 in your organization. This standard is the international standard for IT service management, and it can help you improve your IT processes and services.
- The purpose of the ISO 20000 Implementation Toolkit is to provide a comprehensive, cost-effective package of ISO 20000 resources which will help your organization to effectively implement the standard.
- The ISO 20000 Implementation Toolkit is a must-have for any organization looking to implement ISO 20000. Order your bundle today and get started on your journey to ISO 20000 compliance!
Format : MS Word
Templates Included In The ISO 20000 Implementation Toolkit are:
- Procedure for Document and Record Control
- Service Management System Policy
- Continual service improvement process
- Continual Service Improvement Register
- IT Asset Register
- Configuration Management Process
- Configuration Management Database
- Service Catalog Management Process
- Asset Management Process
- Business Relationship Management Process
- Customer Portfolio
- Customer Complaint Report
- Customer Satisfaction Survey
- Service Performance Review Report
- Service Level Management Process
- Service Level Agreement (SLA)
- Service Report
- Training and Awareness Plan
- Supplier Contract
- Supplier Agreement Portfolio
- Operational Level Agreement (OLA)
- Budgeting and Accounting for Services Process
- Budgeting and Controlling
- Demand Management Process
- Capacity Management Process
- Capacity Plan
- IT Service Continuity Management Process
- Change Management Process
- Request for Change and Change Record
- Minutes of Meeting CAB
- Change Schedule
- Service Design and Transition Process
- Service Acceptance Criteria
- Service Design Package
- Test Plan
- Release and Deployment Management Process
- SMS Task Manager
- Release and Deployment Plan
- Incident Management Process
- Incident Record
- Major Incident Report
- SMS Implementation Plan
- Regulatory compliance policy
- Service Request Management Process
- Service Request Catalog
- Problem Management Process
- Availability Management Process
- Availability Measurement Report
- Availability Plan
- Matrix of process measurements
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