ISO 9001 Standard
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organization
4.1 Understanding your organization and its context
4.2 Understanding the Needs and Expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality Management System and Processes
5. Leadership
5.1 Leadership and Commitment
5.2.2 Communicating The Quality Policy
5.2.3 Organisational Roles, responsibilities, and Authorities
6. Planning
6.1 Actions to Address Risks and Opportunities
6.2 Quality Objectives and Planning to achieve them
6.3 Planning of changes
7. Support
7.1 Resource
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information
8. Operation
8.1 Operational Planning and Control
8.2 Requirements For Products And Services
8.2.1 Customer Communication
9. Performance Evaluation
9.1 Monitoring, measurement, analysis, and Evaluation
9.2 Internal Audit
9.3 Management review
2. Normative references
3. Terms and definitions
4. Context of the organization
4.1 Understanding your organization and its context
4.2 Understanding the Needs and Expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality Management System and Processes
5. Leadership
5.1 Leadership and Commitment
5.2.2 Communicating The Quality Policy
5.2.3 Organisational Roles, responsibilities, and Authorities
6. Planning
6.1 Actions to Address Risks and Opportunities
6.2 Quality Objectives and Planning to achieve them
6.3 Planning of changes
7. Support
7.1 Resource
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information
8. Operation
8.1 Operational Planning and Control
8.2 Requirements For Products And Services
8.2.1 Customer Communication
9. Performance Evaluation
9.1 Monitoring, measurement, analysis, and Evaluation
9.2 Internal Audit
9.3 Management review
