Clause: 6-Planning ISO 20000-Clause: 6 ISO 20000-Clause: 6-Planning

ISO 20000 : Clause 6 - Planning

Dec 26, 2023by Alex .

According to ISO 20000 Clause 6 planning, aims to ensure that the procedures needed to offer the service are well-planned, staffed, and resourced and that the generated plans are accessible to and shared with the appropriate parties. The plans themselves are the main outputs of the planning process and should be routinely evaluated and revised as necessary.

The service lifecycle, the business environment, and the organizational context should all be considered during the planning process. No techniques or methods for planning are required by ISO 20000. However, the plans must be appropriate for the company and shared with the relevant parties.

What is Planning for ISO 20000?

The ISO 20000 Clause 6 Planning process can help you figure out what needs to be done to meet the criteria of the standard. The planning process is a continuous process that requires constant evaluation and modification. It's important to remember this.

Planning benefits of ISO 20000

Planning is essential to every business operation, but it becomes even more so while getting ready for ISO 20000. This standard lays out an organization's policies for providing IT services that meet customers' needs.
The ISO 20000 Planning process can help you figure out what needs to be done to meet the criteria of the standard. The planning process is a continuous process that requires constant evaluation and modification. It's important to remember this. If you want to adopt ISO 20000, keep reading to find out more about the planning procedure and what you need to do to get started.

Organizations that plan effectively can enjoy several benefits, including:

Improved service quality
Reduced operational costs
Improved customer satisfaction

Clause 6.1 - Actions to address risks and opportunities

Now that you know the advantages and standards of ISO 20000, it is time to look more closely at the risks and opportunities that can be addressed inside your company. Then, you can take a few steps to guarantee the success of your ISO 20000 implementation.
You can position yourself considerably better to gain from ISO 20000 if you take the time to recognize and evaluate risks and possibilities. Keep reading to understand how to address risks and opportunities in ISO 20000!

Clause 6.2 - Service management objectives and planning to achieve them

Any firm looking to enhance and optimize its service management system must implement the service management objectives and planning procedures outlined in ISO 20000 Clause 6 planning Organizations may ensure that their service management system is continually evolving to meet the constantly changing needs of the business by clearly stating the objectives and outlining a plan to achieve them.
Since precise objectives will change over time, reviewing the goals and planning process regularly is essential. The overall aim of the service management system should continue to be improved, though.

Clause 6.2.1 - Establish objectives

An international standard for IT service management called ISO 20000 outlines the conditions a service provider must meet to establish, implement, run, monitor, evaluate, and improve an SMS (service management system). The ITIL (Information Technology Infrastructure Library) framework is the standard's foundation.
The objectives of ISO 20000 include the following:

Offering a structure for managing and providing high-quality IT services that satisfy stakeholders' and customers' demands.
To apply defined best practices to increase the efficacy and efficiency of IT service management processes.
To make it possible for businesses to continuously enhance their IT service management procedures and offer value to their clients.
To give enterprises a standard against which to compare and enhance the performance of their IT service management.
To give businesses a foundation to convince stakeholders and customers of their dedication to IT service management.

Clause 6.2.2 - Plan to achieve objectives

To design, establish, implement, run, monitor, review, maintain, and enhance an SMS, a service provider must follow the guidelines in ISO 20000 Clause 6 Planning, a standard for information technology service management (service management system). The goal of the standard is to assist enterprises in raising the middle of their IT service management and coordinating IT services with operational requirements.
Organizations should adhere to the standards of the standard to create an SMS that is in line with their business goals and satisfies their customers' needs to achieve goals with ISO 20000. This entails defining the methods and procedures for providing and managing IT services and creating a defined strategy and set of plans for the SMS. The company should also ensure that it has the resources and capabilities to support the SMS. It should continuously monitor and assess the SMS's performance to find areas where it can be improved.

Clause 6.3 - Plan the service management system

To plan an SMS (service management system) according to ISO 20000, the following steps can be followed:

ISO 20000-Planning

Define the SMS's scope by deciding which IT services will be covered and its limitations.
Service management policy: Create a clear policy outlining the organization's approach to IT service management and ensuring it supports the organization's business goals to establish the service management policy.
Define the goals for service management: Specify the SMS's SMART (specific, measurable, attainable, relevant, and time-bound) plans and how they will be met.
Determine the necessary procedures and processes: Establish the systems and techniques required to support the SMS and specify how they will be handled during implementation.
Determine and evaluate the necessary resources: Establish the personnel, technological, and other resources required to support the SMS.
Implementation strategy: Create a clear implementation strategy for the SMS, including deadlines, financial constraints, and roles and duties.
Share the plan: Share the SMS plan with all relevant parties, such as staff members, clients, and other interested parties.
Regularly review and revise the plan: To ensure the SMS plan is current and practical, evaluate and update it frequently.

Conclusion:

To sum up, planning is essential in creating and maintaining an SMS (service management system) that complies with ISO 20000 Clause 6 Planning. A firm can deliver high-quality IT services that satisfy the expectations of its clients by using a well-planned SMS to match its IT services with its business objectives. The planning process should include the following:

Defining the SMS's objectives.
Establishing a service management policy.
Determining its scope.
Identifying and evaluating the necessary resources.
Creating a comprehensive implementation strategy.
To keep the plan current and successful, it is crucial to constantly evaluate and update it and convey it to all pertinent stakeholders.