ITIL customer Complaint Report

ITIL customer complaint report, customer complaint report, ITIL
customer complaint report, complaint report
customer complaint report, complaint report

ITIL customer Complaint Report

Regular price $19.00
/
  • Instant Download
  • Present Professionaly
  • Dedicated Support Team
  • One Time Payment

This report is meant to provide you with an overview of the complaints that have been made by customers of your company. The customer complaints are grouped into categories based on their type and then sorted alphabetically within each category.

You can use this document to help identify patterns in the types of complaints that are being made, or find out where there are gaps in service levels for various parts of your business.The ITIL customer complaint report template is a comprehensive document that enables organizations to address and resolve customer complaints in an efficient manner.

Template Details :

  • This template is for ITIL customers to use when they are submitting a complaint. The report includes all the information that is needed in order to properly process it. 
  • This template includes the steps on how to handle these situations properly while also gathering all necessary information from the customer that might be needed for further investigation or follow-up.

Format:

MS-Word

Features:

The ITIL customer Complaint Report includes the following sections.

  • Complaint Details: Customer Name, Complaint raised by, Email, Mobile No., Complaint Received on, Date Of complaints, Hours of complaints, and service affected.
  • Complaint: Explain the Complaint Received.
  • Complaint resolution: Complaint Received By, Received on, actions taken to resolve the complaint, Time stamp of Complaint Resolution, and Escalation Needed.
  • Improvement Measures and authorization

 

 

YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.  

2. Will I get support if I have an issue or a query?

Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.  

3. Is this a one time payment or monthly membership?

All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.  

4. How do I access my downloads?

After you checkout, you will be taken to a download page. You will also get a download link in your email.

5. What if the download link does not work?

Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@iso-docs.com and use our Contact Us Page.  

6. Do you provide refunds?

We will REFUND the full amount in the following scenarios - 

  1. Templates don't work as described, and we cannot fix your problem in a reasonable time. 
  2. Templates are missing from your download and we cannot provide you the same templates shown on the site.
  3. You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.  

7. What are the different types of payments accepted?

We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA. 

8. Do these templates work with Excel?

Yes, the templates are built using MS Office so will work on Excel.

9. Can the templates be customized or edited?

Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.

10. Why do you have a logo on the documents?

The ITIL Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.

11. How will I get my FREE monthly updates?

We will send download links to your email in the first few days of the month. We will send it to the email provided when making the purchase.

Welcome to ISO Docs. Our priority at ISO Docs is to provide high-quality templates and help our customers be efficient. Our goal is to create quality templates so that our customers can avoid rework and focus on their actual jobs rather than doing everything from scratch. We have dedicated support ready to assist you in any way we can.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Recently viewed