A Help Desk Ticket Template is a document that is used to describe the issue and provide any other information necessary for support personnel to resolve the problem. Most things in life don’t function flawlessly in perpetuity, and the help desk’s purpose is to help fix any malfunction which may prevent an employee from performing their tasks.
This extends to all functions of the workplace: hardware, furniture, A/C, software, etc. The help desk is staffed by professionals like help desk technicians in various fields and is there to provide assistance in all the functions stated above.
- With our help desk ticket template, customers will be able to get their answers faster without having to wait on hold or keep asking questions that are answered elsewhere.
- We make sure to include all of the relevant information like what kind of request has been raised, any other request information
This template has the following sections-
- Requester information
- Request information
- Original request information
- Ticket correspondence
- Closure date
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2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to firstname.lastname@example.org and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITIL Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
11. How will I get my FREE monthly updates?
We will send download links to your email in the first few days of the month. We will send it to the email provided when making the purchase.
Welcome to ISO Docs. Our priority at ISO Docs is to provide high-quality templates and help our customers be efficient. Our goal is to create quality templates so that our customers can avoid rework and focus on their actual jobs rather than doing everything from scratch. We have dedicated support ready to assist you in any way we can.