ISO 9001 Non-Conformance Report Template

by Alex .

In any organization, quality management is of utmost importance to ensure customer satisfaction and continuous improvement. One essential tool in quality management is the Non-Conformance Report (NCR), which identifies and documents any deviation from the ISO 9001 standard. The ISO 9001 standard sets out the criteria for a quality management system and is widely recognized globally. This blog will explore the significance of NCRs in maintaining compliance with ISO 9001 and the steps involved in their creation and resolution. Understanding the Non-Conformance Report process is crucial for organizations striving for excellence and adherence to international quality standards.

ISO 9001

The Key Components of the Non-Conformance Report (NCR) ISO 9001

The Non-Conformance Report (NCR) is a crucial tool in the quality management system of any organization seeking to achieve ISO 9001 certification. It helps identify and address non-conformities, ensuring that corrective actions are taken to prevent similar issues in the future. In this blog post, we will explore the key components of the NCR and how they contribute to maintaining a high level of quality within an organization.

1. NCR Issued by:
This component specifies who issued the NCR, typically a quality management team member or authorized personnel responsible for managing non-conformities. This information is important to establish accountability and adequately address the NCR.

2. NCR Issued to:
This component indicates who the NCR is addressed to, such as the individual, department, or supplier responsible for the non-conformance. Specifying the recipient ensures that the appropriate parties are aware of the issue and can take necessary actions to rectify it.

3. State non-conformance:
Here, the NCR should clearly and concisely state the non-conformance that has been identified. This could be a deviation from a specified procedure, a product or service not meeting quality requirements or any other issue that violates the established quality management system. Additionally, the root cause of the NCR should be identified, enabling the organization to address the underlying reason for the non-conformance.

4. Description of NCR:
This component provides a detailed description of the non-conformance, including any relevant facts, evidence, or data that supports the identification and understanding of the issue. A clear and comprehensive description helps to avoid misunderstandings and ensures that all parties involved have a shared understanding of the problem.

5. Root Cause Analysis:
Performing root cause analysis is a critical step in addressing non-conformances effectively. This component of the NCR should outline the methods used to identify the underlying causes of the non-conformance. It may involve techniques such as brainstorming, fishbone diagrams, or 5 Whys analysis. The goal is to uncover the systemic issues that led to the non-conformance rather than merely addressing the symptoms.

6. Immediate Action/long-Term Corrective Action:
To prevent further non-conformances, immediate actions must be taken to mitigate the impact of the identified non-conformance. This component of the NCR specifies the immediate actions that were implemented to address the issue. Additionally, it should include plans for long-term corrective actions to prevent the recurrence of the non-conformance in the future.

7. Additional Circulation:
This component of the NCR identifies any additional stakeholders or departments that need to be informed about the non-conformance. Maintaining transparency and open communication is crucial for effective non-conformance management. Additional circulation ensures that relevant parties know the issue and can contribute to the resolution process.

In conclusion, the Non-Conformance Report (NCR) is vital to the ISO 9001 quality management system. Organizations can effectively identify, address, and prevent non-conformances by including key components such as NCR issuer and recipient, clear description of the non-conformance, identification of root causes, immediate and long-term corrective actions, and additional circulation. This systematic approach to non-conformance management helps organizations maintain a high level of quality and continuously improve their products, processes, and services.

ISO 9001
ISO 9001

Understanding the Non-Conformance Report (NCR)

In this section, we will delve deeper into understanding the Non-Conformance Report (NCR) and its importance in maintaining compliance with ISO 9001.
The Non-Conformance Report (NCR) is a critical tool for identifying and documenting deviations from the ISO 9001 standard. Ensuring that organizations meet the standard's requirements and take necessary corrective actions is crucial.

One of the main objectives of the NCR is to highlight areas of non-compliance and initiate appropriate actions to prevent recurrence. By diligently filling out NCR forms, organizations can identify the root cause of the non-conformance, evaluate its impact, and develop effective corrective and preventive measures.

The NCR process involves meticulous documentation, investigation, and analysis of non-conformances. It requires organizations to examine their processes, identify gaps, and take appropriate actions to rectify and prevent future deviations.

The Importance of NCR in ISO 9001 Compliance

One must recognize the importance of the Non-Conformance Report (NCR) in maintaining compliance with ISO 9001. As organizations strive to meet the requirements of this internationally recognized standard, the NCR serves as a critical tool in identifying and addressing areas of non-compliance.

The NCR helps organizations rectify current non-conformances and plays a vital role in preventing recurrences. Organizations can continuously improve their quality management system by thoroughly investigating the root causes of non-conformances and implementing effective corrective and preventive measures.


In conclusion, the Non-Conformance Report (NCR) is crucial in maintaining compliance with ISO 9001. By correctly identifying and addressing areas of non-compliance, organizations can enhance their quality management systems and ultimately increase customer satisfaction.
Throughout this blog, we have explored the importance of the NCR in rectifying current non-conformances and preventing future recurrences.

ISO 9001