ISO 9001 Non-Conformance & Corrective Action Register Template

by Alex .

In any organization, it is essential to have a systematic approach to address and resolve non-conformities and take corrective actions to prevent their recurrence. The non-conformance and corrective action register is a key tool in the implementation of the ISO 9001 quality management system. This register allows businesses to effectively document, track, and manage instances of non-conformance and the actions taken to rectify them. This blog post will explore the importance of the non-conformance and corrective action register in ISO 9001, its benefits, and how to utilize it in your organization effectively.

ISO 9001

Understanding Non-Conformance and Corrective Action

To fully appreciate the value of the non-conformance and corrective action register in ISO 9001, it is essential to understand what non-conformance is and why corrective action is necessary.

Non-conformance refers to any deviation from specified requirements, whether it be a product, process, or system. It indicates that something has gone wrong or not according to plan, and if left unaddressed, it can have severe consequences for the organization.

Corrective action, on the other hand, is the process of identifying and eliminating the root causes of non-conformities to prevent their recurrence. It is a proactive approach that resolves current issues and helps prevent future incidents.

By having a dedicated register for non-conformance and corrective action, organizations can ensure that all instances of non-conformance are appropriately documented, investigated, and resolved. This enables them to identify trends, implement corrective measures, and continually improve their processes.

The Key Components of a Non-Conformance and Corrective Action Register

Creating and maintaining a comprehensive non-conformance and corrective action register within the ISO 9001 framework is vital for quality management. Here's an expanded explanation of the key elements that should be included in such a register:

  1. Description of Non-Conformance: This element serves as the foundation of the register. Each entry should provide a detailed and accurate description of the non-conformance. This description should not only define the problem but also its scope, significance, and potential risks or impacts. Clarity in describing the non-conformance is essential for everyone involved in the corrective action process to understand the issue entirely.
  2. Date and Identification: Recording when the non-conformance was identified is crucial for tracking its history. Additionally, assigning a unique identification number or reference to each entry is essential for easy retrieval and reference. This numbering system can help maintain a chronological order of non-conformances, making prioritising and addressing them easier.
  3. Responsible Parties: Accountability is a fundamental aspect of effective corrective action. Specifying the individuals or departments responsible for addressing the non-conformance is essential. This ensures no ambiguity regarding who is tasked with resolving the issue. Moreover, it facilitates efficient communication and collaboration among team members involved in the corrective action process.
  4. Corrective Actions: This section documents the actions to correct the identified non-conformance. It should outline step-by-step what needs to be done to rectify the issue. Information related to responsible parties, target completion dates, and resource requirements should be included. Moreover, preventive measures to avoid non-conformance recurrence should be detailed here, promoting a proactive approach to quality management.
  5. Follow-up and Verification: Corrective actions don't end with implementation; they require monitoring and verifying their effectiveness. This register element is essential for documenting the results of follow-up activities. It helps track whether the corrective actions resolved the non-conformance or if additional steps are needed. It's critical to ensure that problems do not reoccur and that the root causes are adequately addressed.
  6. Closure and Approval: The non-conformance should be formally closed and approved once the corrective actions have been completed and verified. This involves obtaining the necessary signatures or approvals from relevant parties involved in the corrective action process. Closure signifies that the issue has been satisfactorily resolved and can provide evidence of compliance with ISO 9001 requirements.

Including these key elements in your non-conformance and corrective action register helps establish a transparent, organized, and effective process for identifying, addressing, and preventing quality-related issues within your organization. It ensures compliance with ISO 9001 standards and contributes to ongoing improvement in product or service quality.

ISO 9001
ISO 9001

Importance of Maintaining a Non-Conformance and Corrective Action Register

Now that we understand the concepts of non-conformance and corrective action, it's time to delve into the importance of maintaining a register specifically for tracking these instances within the ISO 9001 framework.

One of the key benefits of having a dedicated register is the ability to track and manage non-conformances and their corresponding corrective actions systematically. By documenting each instance, organizations can easily identify patterns and trends, allowing them to resolve recurring issues proactively. This helps improve the quality of products and processes and enhances overall efficiency and customer satisfaction.

Furthermore, the register serves as a valuable tool for accountability and transparency. It provides a detailed record of the actions taken to address non-conformities, which can be vital during audits or when dealing with regulatory authorities.

In addition, the register facilitates effective communication and collaboration within the organization. A centralized repository for non-conformances and corrective actions allows relevant stakeholders to easily access and contribute to the resolution process. This ensures that all necessary information and updates are readily available to everyone involved, fostering a culture of teamwork and continuous improvement.

Lastly, the register is a powerful tool for ongoing monitoring and evaluation. By regularly reviewing and analyzing the data accumulated in the register, organizations can identify areas of improvement, implement preventive measures, and continually enhance their quality management system. This iterative process is essential for maintaining compliance with ISO 9001 standards and driving organizational success.


Organizations can effectively address and resolve non-conformances by implementing and maintaining a non-conformance and corrective action register within the ISO 9001 framework, ensuring continuous improvement and adherence to quality standards. In this blog post, we have discussed the key elements that should be included in such a register, including a clear description of non-conformances, date and identification, responsible parties, corrective actions, follow-up and verification, and clo

ISO 9001