ISO 9001 Action Register Template

by Alex .

The QMS Action Register is an essential tool for organizations striving to maintain compliance with the ISO 9001 quality management system (QMS) standards. This register is crucial in tracking and managing corrective and preventive actions within an organization to ensure continuous improvement and compliance with ISO 9001 requirements. This blog will explore the importance of a QMS Action Register and how it can help organizations effectively manage their quality management systems. Whether new to ISO 9001 or looking to optimize your QMS, this blog will provide valuable insights and actionable tips to enhance your QMS Action Register.

ISO 9001

Understanding the Importance of the QMS Action Register

The QMS Action Register is a central repository for documenting and monitoring all corrective and preventive actions taken within the organization. It allows for effective communication and coordination between different departments, ensuring that actions are promptly assigned, completed, and tracked.

By maintaining a comprehensive QMS Action Register, organizations can quickly identify trends and recurring issues, enabling them to take proactive measures to prevent their recurrence. This not only helps in minimizing risks but also drives continual improvement.

Furthermore, the QMS Action Register is a valuable resource during management reviews and external audits, providing evidence of the organization's commitment to maintaining

compliance with ISO 9001 standards. It demonstrates the effectiveness of the organization's quality management system and its dedication to delivering products and services that meet customer requirements.

Implementing Actions and Tracking Progress

Once corrective or preventive actions have been identified and assigned in the QMS Action Register, it is crucial to implement and track the progress of these actions effectively. This ensures that they are completed promptly and have the desired impact on the organization's quality management system.

To begin, it is essential to define the responsibilities and deadlines for each action clearly. Assigning individuals or teams responsible for implementing actions helps ensure accountability and prevent delays or confusion.

Regular monitoring and follow-up are essential to track the progress of actions. This can be done through regular meetings or software tools that allow easy tracking and collaboration. Documenting any updates or changes to the status of actions is important to maintain a comprehensive and accurate record.

Additionally, it is beneficial to establish key performance indicators (KPIs) or metrics to measure the effectiveness of implemented actions. This provides a quantitative measure of progress and helps evaluate the impact of actions on the organization's quality management system.

By effectively implementing and tracking the progress of actions, organizations can ensure that corrective and preventive measures are carried out efficiently and consistently. This helps resolve issues, prevents recurrence, and improves the organization's quality management system.

ISO 27001

ISO 9001

The Key Components of QMS Action Register ISO 9001

For any organization seeking to implement a quality management system (QMS) based on ISO 9001 standards, it is crucial to have a well-structured and comprehensive action register. This register is a central repository for tracking and managing non-conformances within the QMS. We will discuss the key components of a QMS action register and how they contribute to the overall effectiveness of the QMS.

1. NCR Raised Against the Standard Clause
The first component of the action register is to document the non-conformance report (NCR) raised against the standard clause. Whenever an audit or inspection reveals a deviation from the ISO 9001 requirements, an NCR is raised to highlight the non-conformance. The action register should capture the specific clause against which the NCR was raised. This information provides a reference point for analyzing the non-conformance and taking appropriate corrective actions.

2. Details of Non-Conformance
The action register should clearly state the details of the non-conformance. This includes specific information such as the date the non-conformance was identified, the department or process where it occurred, and a brief description. A clear and concise description helps better understand the nature and scope of the non-conformance.

3. Location
It is important to document where it occurred to ensure effective non-conformance resolution. This can be as specific as a particular workstation or as broad as a department within the organization. Knowing the location helps identify systemic issues or trends related to the non-conformances and facilitates targeted corrective actions.

4. Cause Analysis
One of the most critical components of the action register is the cause analysis. Here, the organization conducts a thorough investigation to determine the root cause of the non-conformance. This analysis identifies the immediate cause and explores deeper underlying factors contributing to the non-conformance. Understanding the root cause is crucial for implementing effective corrective actions that prevent similar non-conformances in the future.

5. Action Taken
Once the cause analysis is complete, the next step is to document the corrective action to address the non-conformance. The action register should capture implemented actions, including process, procedure, or resource changes. Additionally, it is important to specify the person or department responsible for implementing the corrective action and the timeline for completion.

6. Non-Conformance Assigned to
The action register should also reflect the person or department assigned to address the non-conformance. This ensures accountability and clear ownership of the corrective actions. Assigning responsibility ensures that the non-conformance is adequately resolved, and preventive measures are implemented to avoid future occurrences.

In conclusion, a well-maintained action register is crucial for an effective QMS based on ISO 9001 standards. It serves as a centralized source of information for tracking and managing non-conformances, ensuring appropriate corrective actions, and facilitating continuous improvement within the organization. By documenting the NCR raised against the standard clause, details of the non-conformance, location, cause analysis, action taken, and non-conformance assignment, organizations can successfully address non-conformances and strive towards higher quality standards.

Conducting Regular Reviews and Audits

Regular reviews and audits are crucial for maintaining the effectiveness of the QMS Action Register. These activities help ensure that actions are being implemented correctly and have the desired impact on the organization's quality management system.

During reviews, it is important to assess the progress and effectiveness of the actions that have been implemented. This can be done by comparing the current status of the actions with the desired outcomes and evaluating any key performance indicators or metrics that have been established. Any discrepancies or areas for improvement should be identified and addressed.

Audits provide an opportunity to assess the overall compliance of the QMS Action Register with ISO 9001 requirements. It involves a systematic and independent examination to determine if the actions are being implemented as planned and are resulting in the desired improvements. The auditors should review the records, check for evidence of implementation, and interview relevant personnel to gather information.

Regular reviews and audits help to ensure that the QMS Action Register remains up-to-date and effective in addressing any issues or potential risks in the organization's quality management system.


Regular reviews and audits are essential for maintaining the effectiveness of the QMS Action Register. By assessing the progress and effectiveness of implemented actions, organizations can ensure they are on track to achieve their desired outcomes and maintain compliance with ISO 9001 requirements.
Stay tuned for valuable information that will optimize your QMS Action Register and improve your organization's overall performance.

ISO 27001