Acceptable Use Policy: Everything You To Know With Ready To Use ISO 27001:2022 Template

by Avinash V


ISO 27001:2022 Acceptable Use Policy (AUP) outlines the proper and acceptable use of an organization's technology resources, including computers, networks, and the Internet. It serves as a crucial tool in ensuring the security and integrity of an organization's systems and data and promoting responsible and ethical use of technology by employees and users.

ISO 27001:2022 Acceptable Use Policy

What is an Acceptable Use Policy (AUP)?

An Acceptable Use Policy Template (AUP) is a document that outlines the permissible usage of an organization's technology resources, such as computers, networks, and the Internet. It sets forth rules and guidelines that users must adhere to to maintain these resources' security, integrity, and efficient operation.

An AUP typically covers a wide range of topics, including but not limited to:

1. Authorized usage: It specifies the purposes for which technology resources can be used within the organization. This could include work-related activities, communication, research, and other business functions.

2. Prohibited activities: It outlines behaviours and activities that are strictly prohibited. This may include accessing or sharing illegal content, engaging in unauthorized downloading or file sharing, using the organization's systems for personal gain, or engaging in any activity that may jeopardise the organization's security or reputation.

3. Data security and confidentiality: It emphasizes protecting sensitive or confidential information. Users must handle data responsibly, not disclose confidential information to unauthorized individuals, and follow established data security protocols.

4. Network and system usage: It establishes guidelines for network and system usage, including bandwidth limitations, restrictions on installing unauthorized software, and protocols for accessing external networks or resources.

5. Email and communication guidelines: It specifies rules for using email, instant messaging, and other communication tools, including guidelines for appropriate language, content, and attachment usage.

6. Consequences for non-compliance: It outlines the potential consequences of violating the AUP. This may include disciplinary actions, ranging from warnings or temporary suspension of technology privileges to termination of employment or legal action.

7. Monitoring and enforcement: It notifies users that the organisation may monitor their technology usage for security, compliance, or other legitimate reasons. Additionally, it ensures that the organization has the right to enforce the AUP and take appropriate actions against non-compliance.

In summary, an Acceptable Use Policy is a crucial tool for organizations to establish guidelines and expectations regarding the appropriate usage of technology resources. 

ISO 27001

Communicating and Enforcing the Policy

Communicating and enforcing an Acceptable Use Policy (AUP) is as important as creating the policy itself. For the AUP to be effective, it must be communicated to all employees and users of the organization's technology resources. Additionally, proper enforcement measures must be in place to ensure compliance and address any violations.

Here are some key steps to effectively communicate and enforce an AUP:

1. Education and Awareness: Educating employees and users about the AUP and the reason behind its implementation is essential. This can be achieved through training sessions, workshops, and informational materials. Employees should be aware of the importance of adhering to the policy and the potential consequences of non-compliance.

2. Regular Updates and Reminders: The AUP should be regularly reviewed and updated to reflect technological changes, security threats, and legal requirements. It is important to communicate these updates to all employees and users. Regular reminders and notifications can help reinforce the AUP and ensure it remains on the mind.

3. Employee Acknowledgment: When introducing a new AUP or updating an existing one, obtaining a written acknowledgement from employees is important. This can be a signed document or an electronic acknowledgement indicating that they have read, understood, and agreed to comply with the policy.

4. Accessible and Visible Policy: The AUP should be accessible to all employees and users. It should be posted on the organization's intranet or shared through other internal communication channels. Additionally, it should be prominently displayed in areas where technology resources are used, such as computer labs or break rooms.

5. Reporting and Incident Management: Establishing procedures for reporting and addressing policy violations is crucial. Employees and users should feel comfortable reporting any concerns or incidents related to the AUP. An incident management system should be in place to investigate reported violations, take appropriate action, and document the outcome.

6. Consistent Enforcement: Enforcement measures should be consistent and fair. Employees should be made aware of the consequences for non-compliance outlined in the AUP, which should be applied uniformly across the organization. It is important to demonstrate that the AUP is taken seriously and that violations will not be tolerated.

7. Ongoing Monitoring and Review: Regular technology usage monitoring can help identify potential compliance issues or policy violations. This can be done through network logs, security audits, or other monitoring tools. Regular review of these monitoring results can help address any gaps in enforcement or identify areas where the AUP may need to be updated.

By effectively communicating and enforcing an AUP, organizations can promote responsible and ethical use of technology resources, protect against security threats and data breaches, and ensure the efficient operation of their technology infrastructure.

ISO 27001:2022 Acceptable Use Policy

Regular Policy Reviews and Updates

Regular policy reviews and updates are essential to maintaining an effective Acceptable Use Policy (AUP). Technology is constantly evolving, and new threats and legal requirements may arise. Therefore, it is important to regularly review and update the AUP to ensure it remains relevant and effective.

Here are some reasons why regular policy reviews and updates are necessary:

1. Adaptation to Technological Advancements: Technology constantly evolves, and new tools and platforms may be introduced into the organization. Regular policy reviews allow for the incorporation of new technologies into the AUP, ensuring that employees and users are aware of the acceptable use of these tools.

2. Addressing Emerging Security Threats: Cybersecurity threats are constantly evolving, and it is crucial for the AUP to address new risks and vulnerabilities. Regular policy reviews enable organizations to stay updated with the latest security threats and incorporate appropriate measures into the policy to protect against these threats.

3. Compliance with Legal and Regulatory Requirements: Laws and regulations related to technology and data privacy are subject to change. Regular policy reviews help organizations comply with the latest legal and regulatory requirements. This includes updating the AUP to reflect changes in data protection laws, industry standards, and other relevant regulations.

4. Employee Feedback and Input: Regular policy reviews allow employees and users to provide feedback and suggestions for improvement. This feedback can be valuable in identifying areas where the AUP can be clarified, updated, or enhanced to meet the organisation's and its employees' needs.

5. Ensuring Clarity and Understanding: Over time, the language and terminology used in the AUP may need to be updated or clarified. Regular policy reviews allow for clarifying any ambiguous language or terms, ensuring that employees and users clearly understand what is expected of them.

6. Keeping the Policy Visible and Accessible: Regular policy reviews provide an opportunity to ensure that the AUP is easily accessible to all employees and users. This includes confirming that the policy is available on the organization's intranet, shared through internal communication channels, and prominently displayed in relevant areas where technology resources are used.

7. Reinforcing the Importance of Compliance: Regular policy reviews remind employees and users that the AUP is an essential and enforceable document. Organizations demonstrate their commitment to promoting responsible and ethical technology usage by conducting regular reviews and updates.

Regular policy reviews and updates are vital to maintaining the effectiveness of an Acceptable Use Policy. Organizations can ensure that their AUP remains relevant, clear, and enforceable by staying current with technological advancements, addressing emerging security threats, complying with legal and regulatory requirements, and seeking employee input.


In conclusion, an Acceptable Use Policy (AUP) stands as a crucial cornerstone in today's digital landscape, offering a framework that defines the responsible and secure use of technology resources within an organization. Through this policy, organizations can strike a balance between fostering productivity and mitigating potential risks associated with technology misuse.


ISO 27001