Regulatory Compliance Policy Template - ISO 20000

by Maya G

What is regulatory compliance policy?

Regulatory compliance policies are essential in ensuring that businesses operate smoothly and within the parameters set by the relevant authorities.
The standard covers various topics, including risk management, incident management, and asset management. It also provides detailed guidance on establishing and operating a compliant service organization.

Regulatory Compliance Policy Templates, MS word

These requirements include thoroughly understanding regulatory compliance laws and regulations and developing effective internal policies and procedures. This helps to reduce the risk of penalties from relevant regulators, as well as to give customers and stakeholders the assurance that their needs are being met. [Subsequent audits] by an independent third party are used to assess the implementation of these policies and procedures and can provide additional assurance to customers and stakeholders.

Why is Regulatory Compliance policy?

It provides a framework for organizations to deliver quality services that meet customers' needs. The standard is made up of several different requirements, including:

  • Establishing a service management system
  • Planning and implementing service improvements
  • Measuring and reporting on service quality

It is designed to help organizations improve the quality of their services and the performance of their service management processes. ISO 20000 can be used by any organization that provides services, regardless of size or industry.
One of the essential elements of a compliance management system is a policy on regulatory compliance. This policy should ensure that the company complies with all applicable regulations.

The policy should be reviewed and updated regularly to remain current and relevant. It should also be made available to all employees so that they are aware of the company’s commitment to regulatory compliance. Finally, companies should also consider providing regular training to employees on regulatory compliance. This training should include information on the applicable regulations, the company’s compliance policy, and how employees can help ensure compliance.

What Role Does a Compliance Officer Play in Implementing Regulatory Compliance Policy?

ISO 20000
Regulatory Compliance Policy, ISO 20000 Regulatory Compliance Policy Template

1. IT Service Manager-

  • The IT service manager ensures that the organization’s IT services comply with all relevant regulatory requirements.
  • They are also responsible for creating and maintaining the organization’s compliance policy.
  • The IT service manager is responsible for ensuring that all IT team members are aware of the organization’s compliance policy and the requirements of the relevant regulations.
  • The IT service manager must proactively identify potential compliance risks and take appropriate action to mitigate them.
  • They must also have a good understanding of the organization’s incident response plan and be able to activate it in case of a compliance breach.
  • The IT service manager is responsible for coordinating the organization’s internal audits of IT compliance and working with external auditors to ensure that its IT services remain compliant.

2. IT Service Owner

  • Keeping up to date with changes in laws and regulations that may impact the services.
  • Working with the business to ensure the services comply with all applicable laws and regulations.
  • Coordinating with the IT team to ensure that the technical implementation of the services complies with all applicable laws and regulations.
  • Documenting the compliance of the services with all applicable laws and regulations
  • Monitoring the compliance of the services with all applicable laws and regulations
  • Responding to audit findings and ensuring corrective actions are taken to address non-compliance.

3. Process Owner

  • The Process Owner is responsible for ensuring that all processes within their control area comply with the relevant regulatory requirements.
  • They are also responsible for ensuring that non-compliance issues are promptly reported and addressed.
  • The Process Owner must understand the requirements and how they apply to the processes under their control.
  • The Process Owner is also responsible for ensuring that all staff within their control area are adequately trained in the relevant compliance requirements and that they understand the importance of complying with them.
  • Finally, the Process Owner must also be prepared to take action if any non-compliance issues are identified. They must ensure that corrective and preventive measures are taken to address the root cause of the problem and that the issue is satisfactorily resolved.

4. Auditor

  • Review the organization’s current compliance posture against the standard's requirements.
  • Work with the organization’s management to develop a compliance plan that sets out the actions necessary to achieve compliance with the standard.
  • Review the progress of the organization’s compliance effort against the plan and report on findings to management.
  • Conduct final audits to verify compliance with the standard and report findings to certification bodies.

5. Compliance Manager

  • The compliance manager's role is to ensure that the company meets all the regulatory requirements. In addition, they are responsible for developing, implementing, and maintaining the compliance policy.
  • They also oversee the training of employees on compliance issues and conduct audits to ensure that the company follows the policy.
  • They are responsible for investigating any reports of violations and submitting them to the appropriate regulatory agencies. They also ensure that the company complies with all applicable laws and regulations.

How is a Regulatory Compliance Policy Formulated?

Organizations must develop and implement a compliance policy to comply with legal and regulatory requirements. This policy must be documented and communicated to all employees. The policy should outline the organization’s commitment to compliance and explain the consequences of non-compliance.
Several steps should be taken to formulate a compliance policy.

First, the organization should identify the applicable laws and regulations. Second, the organization should develop procedures and controls to ensure compliance. Third, the organization should establish a system to monitor compliance. Finally, the organization should take disciplinary action against employees who violate the policy.

It includes a compliance section outlining best practices for managing compliance risks and procedures. It also guides on developing policies and procedures for compliance. This is an excellent resource for those looking to create their policy.

The compliance policy should be reviewed and updated regularly. Organizations should also periodically assess their compliance risks and take steps to mitigate them. Compliance training should also be provided to employees on an ongoing basis. Finally, organizations must communicate the policy to ensure that all employees know their obligations and are held to the same standards.


The conclusion of the Regulatory Compliance Policy states that the organization must establish, document, maintain and implement a policy for compliance with all applicable legal and regulatory requirements. The policy must be reviewed and approved by senior management. The policy must be communicated to all employees and made available to the public upon request. The policy must be regularly reviewed and updated to ensure it is current and relevant. Finally, staff must support and enforce the policy through appropriate measures.

ISO 20000