ISO 20000 Release and Deployment Management Process

by Maya G

The Release and Deployment Management Process - ISO 20000 prepares and monitors plans, tests and executes project releases, and provides new ways to improve IT services while supporting old services’ foundations. Service management or IT-related project or organization is an accumulation of multiple interconnected applications working together. For a successful operation, it is essential to ensure each application has a proper structure and works according to the changing times and technological needs.


Release and Deployment Process

Release and deployment management enables an enterprise’s ITSM to adapt to the constantly changing IT environment and technological advancements. It includes organizing various projects and operations that customers use. Maintaining the integrity of existing components is a vital part of every company. Release management adapts, modifies, and strengthens process-related changes while ensuring that the current services are safe.

    Release Manager in Release and Deployment Management :

    A release manager controls and manages the entire release and deployment process, from management support to closure. Release managers oversee process organization and ensure the releases are deployed swiftly and effectively. Usually, IT experts, equipped with proper IT knowledge and expertise, such as IT tools, resources, and infrastructure, fill in the shoes of a release manager. They partner with business operators, the project team (incident management and problem management teams), and staff experts to schedule a seamless release of technical components in the IT landscape.

    ISO 20000 Implementation Toolkit
    In bulk deployments, release managers form teams of multiple staff members and internal or external specialists and assign them roles like team leader, management head, and coordinator. The release manager ensures the team coordinates within itself and with different project teams and monitors risk levels and the best practices to achieve the desired business goals.


    What Does Release and Deployment Management Process Do, and Who Is It For?

    Release and deployment management falls under the ITIL guidelines. ITIL presents a standard for release and deployment management processes, such as planning, creating a timeline, and updating release components. In contrast, release management assesses the IT sphere to upgrade or equip existing services with new features that fit new IT technologies.

    In developing new operations, project operations and strategies incorporated by project departments are not on the same page, leading to vulnerabilities and gaps. Often, enterprises work on multiple projects simultaneously, but a poor IT structure leads to a loss of productivity.

    Key Objectives of Service Release and Deployment Management Process

    Release and deployment management follows six main objectives:

    • Adaptability to new changes in a cost-efficient, low-risk, and optimum manner
    • Sticking to the proposed schedule and timeline to ensure the successful release of new services
    • Regulatory policy compliance regarding new and upgraded IT services
    • Optimizing the use of resources by transferring data and documents and assisting users in boosting their business and brand image
    • Safeguarding the integrity of existing components and reducing the negative impact on IT operations and functions
    • Satisfied customers, staff members and higher management, and high-quality IT services.
    ISO 20000 Release and deployment Management Process

    Why is the Release and Deployment Management Process Important?

    The Release and Deployment Management Process - ISO 20000 is essential for every company with IT services. It considers their physical and virtual resources, staff training, user awareness, hardware and software, system configuration, and regulatory policies before suggesting and approving changes in IT operations. Release and deployment management is valuable for businesses as it offers multiple advantages, such as:

    • Executing new versions of services quickly and cost-efficiently by optimizing tools
    • Ensuring customers have proper knowledge of new features and how to use them to maximize profits and reduce losses.
    • Clearing ISO 20000 audits, increasing scalability, and providing transparency
    • Building an organized structure to release and deploy new components and saving the operational costs of enterprises

    Benefits of Release and Deployment Management Process

    Release management benefits organizations in a myriad of ways. Be it a start-up or an established enterprise from any industry, release management ensures IT services are updated and support new features safely and efficiently.

    • Safe and Secure Applications- Release management ensures a company’s IT department uses the best, safest, and latest software that increases security and provides a structured framework. It creates, deploys, and releases new components compatible with business needs.
    • Quick Processes- The longer a process is, the higher the operational cost is. Release management operates effectively and builds and delivers releases into new IT environments swiftly and conveniently, saving time, money, and resources.
    • Transferrable Documents- It is challenging to match the schedules of multiple project teams and work with them in the same room and at the same time. The release management process allows various project teams to collaborate and share ideas and information remotely.

    What are the Processes of Release and Deployment Management?

    Six sub-processes make up release and deployment management and work in tandem to make sure current IT services are protected and equipped with new functions:

    • Release Management Support- Release management support provides a framework to support the delivery of releases, such as various roles required to oversee the release and deployment schedule.
    • Release Planning- Under release planning, the scope and components of releases are determined based on regulatory policies, higher management, and authorities in charge who would permit implementing new changes into release components and prepare a building and releasing strategy.
    • Release Build- This sub-process handles the maintenance of components required to release new services like work timetable, purchase reports, availability of resources, organizing vendor reports, and testing release data.
    • Release Deployment- Release deployment deals with the deployment process of releasing components into the ever-changing IT environment and assisting the transition from old documents and services to new, and providing the necessary training to staff members.
    • Post-Release Support- This process manages the operations post-deployment of new releases. The release and deployment management team collaborates with the incident management team to solve incidents, such as high downtime, disrupted networks, and sudden outages, and prevent future gaps and discrepancies.
    • Release Closure- The final sub-process comes after a successful release and deployment process when data is documented correctly, services are updated, and regular reports are sent to respective project departments.

    Wrapping Up :

    Keeping up with the constantly evolving IT landscape is important for businesses, as it boosts their reliability and ensures customer satisfaction. The Release and Deployment Management Process - ISO 20000 lets enterprises formulate and execute new changes securely and effectively without damaging existing services. A safe and organized structure enhances IT operations, helps companies stay ahead of their competitors, and provides high-quality services.

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