ISO 20000 Budgeting and Controlling Template

Dec 20, 2023by Elina D

What are Budgeting and Controlling?

Budgeting and controlling are essential aspects of any organisation's financial management. They ensure that an organisation's resources are best used to achieve its objectives.
Budgeting is setting financial targets and allocating resources to achieve them. It is for financial planning and decision-making.

Budgeting and Controlling Template, MS word


Controlling is monitoring actual performance against budget targets and taking corrective action where necessary. It ensures that an organisation's resources are used effectively and efficiently.
One of the requirements is that organisations establish and maintain a service budget. This budget must be approved by management before it is implemented.
The budget must be reviewed and updated regularly, in line with the organisation's strategic plan.
It requires that organisations have a process for controlling service costs. This process must be documented and must include the following:

  • Establishing baseline service costs
  • Monitoring actual service costs against the baseline
  • Investigating variances between actual and baseline costs
  • Taking corrective action where necessary

Budgeting and controlling are essential for financial management. They help use their resources effectively and efficiently to achieve their objectives.
The budgeting and controlling process consist of four main activities.

  1. Planning : involves setting objectives and determining the resources required to achieve them.
  2. Budgeting: This involves allocating resources to specific activities and projects.
  3. Tracking: This involves monitoring progress and comparing it to the budget.
  4. Adjusting: This involves changing the budget and activities to stay on track.

The budgeting control process :

Budgeting and co-essential are essential for any organisation and the service organization. Service organisations often have to deal with complex and ever-changing environments. By careful planning, budgeting, and tracking their activities, service organizations can ensure that they use their resources in the most effective way possible.

Budgeting and control are essential aspects of any organization, especially when it comes to ensuring that resources are used efficiently and effectively. The budgeting control process in ISO 20000 helps organizations set and monitor budgets and control costs related to the delivery of IT services.
The budgeting control process in ISO 20000 consists of the following activities:

  1. Establishing the budget
  2. Monitoring budget performance
  3. Adjusting the budget
  4. Reporting on budget performance

1. Establishing the budget: -

The first step in the budgeting control process is to establish the budget. This involves setting financial targets for the delivery of IT services and allocating resources accordingly.

2. Monitoring budget performance: -

Once the budget has been established, it is essential to monitor how well it is being adhered to. This involves tracking actual expenditures against the budget and flagging any areas where costs exceed expectations.

3. Adjusting the budget: -

If there are any areas where costs exceed the budget, it may be necessary to adjust the budget accordingly. This could involve reallocating resources or cutting costs in other areas.

4. Reporting on-budget performance: -

Finally, it is essential to report on the performance of the budget. This helps to ensure transparency and accountability and allows lessons to be learned for future budgeting exercises. More importantly, this provides a way to review and refine the approach to public resource mobilisation, allocation, and use.

ISO 20000

Budgeting and Controlling

The importance of controlling your budget

Budgeting is one of the critical components to successfully managing any organisation, and this is especially true for those certified to ISO 20000. This standard provides a framework for how IT service providers should manage their finances and operate their businesses. One of the critical pillars of this is effectively controlling your budget.

There are several reasons why controlling your budget is essential when working towards ISO 20000 certification. Firstly, this standard requires you to understand your costs to price your services accurately. With this knowledge, producing an accurate quote for a potential customer or client is easy.
In addition, controlling your budget helps you keep track of your spending and ensure that you spend appropriately in every area. This is important because it can help you avoid financial difficulties down the line and ensure that you can meet your obligations under the ISO 20000 standard.

Finally, controlling your budget is also an excellent way to demonstrate to potential clients and customers that you are a well-managed and reputable organization. This can give you a competitive edge and make you more attractive to potential business partners.
Overall, there are several reasons why controlling your budget is essential for any organization.

Budgeting control challenges

1. Incorrect estimation of costs: This is one of the most common mistakes when it comes to budgeting and can often lead to cost overruns. Make sure to accurately estimate all costs associated with the project to stay within budget.

2. Lack of clear objectives: If a project’s goals are unclear from the outset, it can be challenging to control costs and stay within budget. Make sure to have a clear plan for the project before starting to avoid going over budget.

3. Poor communication: Another common issue that can lead to budgeting problems is poor communication between the various stakeholders involved in the project. Make sure to establish clear lines of communication from the start to avoid any misunderstandings that could lead to costly mistakes.

4. Unrealistic budget: An unrealistic budget is one of the surest ways to go over budget. Make sure that the budget you set for the project is realistic and achievable to avoid any unnecessary cost overruns.

5. Unclear billing process: A lack of clarity in the billing process can often lead to cost overruns. Make sure the billing process is clear and concise to avoid any confusion that could lead to unexpected costs.

Benefits of Budgeting control :

There are several benefits to implementing budgeting controls :

  •  Improved cost management: By tracking and controlling expenditures against a budget, organisations can more effectively manage their costs and avoid overspending.
  • Greater financial control: Having a budget in place enables organisations to have greater control over their finances and helps to ensure that expenditure is kept in line with strategic objectives.
  • Improved decision-making: budgets can be a valuable tool, helping organisations choose between different options and make informed choices about where to allocate their resources.
  • Increased accountability: Having a budget makes organisations more accountable for their spending and helps to ensure that expenditure is justified.
  • Improved planning and forecasting: A budget can act as a powerful planning tool, helping organisations to map out their future expenditure and identify potential risks and opportunities.
ISO 20000