Incident management is a crucial component of any Organization. It can be difficult to keep track of all the incidents that occur, especially when there are many each day. To help solve this problem, we have created an Incident Catalogue Template to download and use as your own!
Do you want to keep track of your incidents and take action on them quickly? Our incident catalog template will help.
The Incident Catalogue Template is a great way to track, report, and act on your incidents.
Format: MS Excel
when to use this template?
- This template will help you quickly identify what happened when it happened and what caused it so that you can react more effectively.
- Our template includes a template for use in cataloguing all the necessary information about an incident.
How to use this template?
Our Incident catalogue templates help in resolving incidents by filling out details of what happened and then assigning it to the right person with the relevant expertise.
Our template includes the following sections:
- Incident No. : Enter the Incident No.
- Highlight the incident with escalation: If you click on the Yes then all the escalated incidents are highlighted with blue color.
- Date: Enter the date on which day the incident happened
- Short Description: Enter the short description of the incident that happened.
- Priority: Select the priority of the incident from the drop-down list i.e., High, Medium, Low.
- Enter the category, owner, Team in the respective section.
- Escalation: Select from the drop-down list i.e., Yes, No.
- Diagnosis: Brief the analysis and the solutions for the incident that happened.
- Status: Select the status of the incidents from the drop-down list i.e., Resolved, Process, and Pending.
- Escalation decision: Brief the escalation decision received
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8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
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The ITIL Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
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Welcome to ISO Docs. Our priority at ISO Docs is to provide high-quality templates and help our customers be efficient. Our goal is to create quality templates so that our customers can avoid rework and focus on their actual jobs rather than doing everything from scratch. We have dedicated support ready to assist you in any way we can.