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Start your journey to ISO 20000 compliance.

  • Procedure for Document and Record Control
  • Service Management System Policy
  • Continual service improvement process
  • Continual Service Improvement Register
  • IT Asset Register
  • Configuration Management Process
  • Configuration Management Database
  • Service Catalog Management Process
  • Asset Management Process
  • Business Relationship Management Process
  • Training Record Sheet
  • Customer Portfolio
  • Customer Complaint Report
  • Customer Satisfaction Survey
  • Service Performance Review Report
  • Service Level Management Process
  • Service Level Agreement (SLA)
  • Supplier Contract
  • Supplier Agreement Portfolio
  • Operational Level Agreement (OLA)
  • Budgeting and Accounting for Services Process
  • Budgeting and Controlling
  • Demand Management Process
  • Capacity Management Process
  • Capacity Plan
  • IT Service Continuity Management Process
  • Change Management Process
  • Request for Change and Change Record
  • Minutes of Meeting CAB
  • Change Schedule
  • Service Design and Transition Process
  • 50 Templates  are part of the 9001 Bundle


You will get a FREE SMS Implementation Plan word Template 

Few Reasons Why You Should Download Our Premium Version

  • Implementation Guide: A step-by-step guide that outlines the process of implementing ISO 20000 within an organization. It provides an overview of the standard's requirements, explains key concepts, and provides guidance on how to meet those requirements effectively.
  • Documentation Templates: Ready-to-use templates for creating the necessary documentation required by the ISO 20000 standard. This includes documents such as IT service management policies, procedures, work instructions, and forms.
  • Policy Templates: Templates to help organizations develop IT service management policies that align with the ISO 20000 standard's principles and objectives.
  • Process Templates: Templates for defining and documenting IT service management processes in line with ISO 20000 requirements. These templates help ensure consistency and standardization in how IT services are managed and delivered.
  • Audit Templates: Resources to help organizations prepare for audits or assessments by internal or external auditors to ensure compliance with the ISO 20000 standard.

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