A quality management plan is a necessary document for any business that wants to ensure the quality of its products or services. The plan should outline how the company will maintain quality throughout the production process, from start to finish. It ensures that all products and services meet the highest standards possible and helps to maintain consistency across all operations. ISO 1005 was created in response to the growing demand for quality management systems, and it can be applied to any organization.
Critical components of Quality Management Plan (ISO 10005)
- Quality Standards: The quality standards are metrics to describe the successful outcome of a project deliverable. These standards depend upon the project type.
- Customer competence: To ensure customer satisfaction, it is essential to establish clear criteria for what constitutes a satisfied customer. The success of project deliverables is evaluated against these criteria.
- Quality control activities: It ensures that products and services are up to par with the company's standards, and it protects the business's reputation. These activities help to identify and correct any problems before they cause significant damage to the product or the company's reputation.
- Process quality standards: Process quality standards are essential for ensuring that products are manufactured consistently and meet customer requirements. They are the measures or guidelines used to determine if production processes are followed.
- Stakeholder expectations: Stakeholder expectations define the project's outcomes and process to be effective. This includes employees, customers, shareholders, and partners. Each of these groups of people will have different expectations for your company. It is essential to understand these expectations and meet them as much as possible.
Steps of QMS Quality Management Plan (ISO 10005)
Any business, small or large, needs to have a plan for quality management in place. This is especially true if you are looking to achieve ISO 10005 certification. This blog post will outline the steps of a quality management plan and explain how it can help your business improve its operations.
- Planning: Identify the customer quality expectations and help them express their objectives in objective or quantitative terms.
- Develop an effective plan including quality assurance quality control procedures to achieve objectives.
- It should be tailored to the specific needs of your business and should include measurable goals and objectives.
- Execution: Implement the procedures and standard operating procedures drafted in the planning phase. Executing the project is a dynamic process. The team needs to communicate regularly and adapt to the changing environment.
- Perform quality checks: Perform an independent technical review to ensure all aspects of your products or processes meet the standards and desired customer expectations. Check the performance against the thresholds or metrics to verify the quality objectives. Document the lessons learned and share the findings with stakeholders to facilitate continual improvement.
- Take corrective actions: If you fail to achieve the performance thresholds, take actions to fix the noncompliance, defects, or unwanted gaps. Perform individual third-party checks which can provide you expert feedback.
Four parts of the quality management plan template:
- Quality standard: A quality standard provides requirements for products and services. Organizations can use it to ensure that they are meeting the needs of their customers and by customers to ensure that they are getting what they expect. Many quality standards can be categorized as follows:
- Internal company standard: This standard is framed by the company's internal team based on their understanding after discussion with stakeholders and clients.
- Regulatory requirements: Many projects clear the internal standards, but some fail to comply with regulatory requirements. This can be when the organization has less awareness regarding regulatory scrutiny.
Industry: standard specifications - Every business that belongs to a specific industry will have its own set of regulations. Examples are:
International Electro-technical Commission for electrical, electronic related businesses. Society of Automotive Engineers (SAE) for the automobile industry.
- Country specification bodies: To ensure that product specifications are aligned with the specific needs of a country or region, many countries have their specification bodies.
- USA: American National Standards Association (ANSI).
- India: Bureau of Indian Standards (BIS)
- Quality Assurance: Quality assurance (QA) is the process of ensuring that a product or service meets the customer's expectations. This involves auditing any issues with the product and fixing them before the product is released to the public. It manages the process involved in manufacturing the product.
- Quality control: Quality control is a process that is used to ensure that a product or service meets the required standards. This process helps prevent defects and ensure that the end product meets customer expectations. Quality control is used to verify the outcome of the product. It involves measuring the defects arising during the production cycle.
ISO 10005 certification process
- Set objectives: Certification to ISO 10005 standards can enhance an organization's credibility. The first step includes an audit of company objectives, including the implementation approach based on your organization's infrastructure.
- Documentation: Your staff needs to be familiar with the technical aspects of documentation for ISO certification. It would help if you described your organization's quality management plan and how they apply to a broader ISO framework. This can be a time-consuming task, so many companies automate the software process.
- Applying the standards: Once you have the documentation ready, you need to implement your plan to the internal processes. Workflows change over time. If you document and re-establish frameworks, it will be easier to train the new staff with the latest standards.
- Audit: After implementation, the only way to qualify for the certification is to perform a post-implementation audit. The purpose is to prove your company's ability to produce products that meet customers' expectations.
- Get certified: When you complete the above steps and are confident enough in your process, you need a third-party certification body. The external auditor will assess to ensure your strategies align with the ISO 10005 requirements.