Clause 4.3.1 General is a requirement of ISO 22301:2019 standard that outlines the need for organizations to understand their context, identify interested parties, and determine the scope of their Business Continuity Management System (BCMS).
This clause requires organizations to establish, implement, maintain and continually improve their BCMS based on their understanding of the context in which they operate, the needs and expectations of interested parties, and the organization's strategic objectives.
Requirements of Clause 4.3.1 General
Clause 4.3.1 General of ISO 22301:2019 standard requires organizations to:
- Understand their context: Organizations must have a thorough understanding of the context in which they operate. This includes internal and external factors that could impact their ability to deliver products and services during a disruption or crisis.
- Identify interested parties: Organizations must identify interested parties and their requirements. Interested parties can include customers, suppliers, employees, regulatory bodies, and other stakeholders.
- Determine the scope of the BCMS: Organizations must determine the scope of their BCMS. The scope should align with the organization's strategic objectives and include all relevant activities, products, and services.
- Document the BCMS scope: Organizations must document the BCMS scope. The scope document should include a description of the boundaries of the BCMS, the activities, products, and services that are included, and any exclusions.
- Communicate the BCMS scope: Organizations must communicate the BCMS scope to interested parties. This helps to ensure that interested parties understand the scope of the BCMS and its limitations.
Information To Be Documented in the BCMS Scope
When documenting the scope of a Business Continuity Management System (BCMS), it is essential to include the following information:
- Description of the boundaries: The scope document should clearly define the boundaries of the BCMS. This includes identifying the departments, sites, and functions included in the scope.
- Activities, products, and services: The scope document should identify the activities, products, and services that are included in the BCMS scope. This includes both critical and non-critical activities.
- Exclusions: The scope document should also identify any activities, products, or services that are excluded from the BCMS scope. This could be due to factors such as low risk or outsourced activities.
- Internal and external context: The scope document should explain how the BCMS scope was determined based on the organization's internal and external context. This includes factors such as the organization's mission, vision, and values, as well as its stakeholders and external environment.
- Relevant interested parties: The scope document should identify relevant interested parties, such as customers, suppliers, employees, and regulators. It should also explain how the needs and expectations of these interested parties were considered in determining the BCMS scope.
- Strategic objectives: The scope document should explain how the BCMS scope aligns with the organization's strategic objectives. This helps to ensure that the BCMS is focused on achieving the organization's overall goals.
- Documentation and records: The scope document should explain how documentation and records related to the BCMS are managed and controlled.
By including this information in the scope document, organizations can ensure that their BCMS is focused on the most critical activities, aligns with their strategic objectives, and meets the needs and expectations of interested parties.
ISO 22301 Clause 4.3.1 General highlights the importance of understanding the organization's context, interested parties, and scope of the BCMS in the successful implementation of a Business Continuity Management System.
By complying with this requirement, organizations can develop a BCMS that is efficient, effective, and aligned with their strategic objectives while also addressing the needs and expectations of interested parties.