Refund and Guarantee Policies For ISO Templates
ISO Docs
Refund Guarantee Policy: Refunds are given if the templates do not perform as claimed and cannot be repaired within 24 hours, and sections of a purchased template are absent and cannot be supplied, and downloads are unavailable and no other delivery methods are effective. A 30-day refund guarantee is also specifically promoted by some template products (such as the ISO 27001 Toolkit).
Procedure: Before requesting a refund, customers are required to call the support team to sort out their problems. It is centered on quick problem solving.
Governance Docs
Refunds and Guarantees: Governance Docs has a tight policy on refunds/cancellation. The cancellation must be done by Government dynamics in order to get a refund or exchange. Otherwise, paid orders are not refundable, exchangeable, and cancellable.
Procedure: In case refunds are allowed, it may take up to 45 business days.
Certification Templates
Refund Guarantee Policy: Once an ISO document kit has been offered as a download, no refunds will be made because products are in a digital form. All payments are considered to be non-refundable except where the law states otherwise.
Technical Problems: In case of difficulties in accessing the files (e.g. corrupted downloads), the company is committed to fixing them by providing alternative downloads or technical support, but no refunds are given on downloadable products.
Secureframe
Refund Policy: The terms of Secureframe indicate that the majority of its fees associated with the compliance hosting service (SaaS) are not refundable. Nevertheless, where Secureframe has to terminate service because of infringement claims and is not in a position to offer an equivalent service, a pro-rata refund of money paid in advance to purchase the service may be given on the portion of service terminated.
Guarantee: No overall money-back guarantee. Services, such as templates, are included in these SaaS terms and tend not to have any refund unless legally stated in the contract or obligated by law.
|
Provider |
Refund/Guarantee Policy |
Notable Points |
|
ISO Docs |
Full refund if critical product issues unresolved; 30-day guarantee advertised on some toolkits |
Fast support; clear criteria |
|
Governance Docs |
Refunds only for provider-initiated cancellation |
Non-refundable otherwise |
|
Certification Templates |
No refunds for downloads; technical help provided |
Purchase is final |
|
Secureframe |
Generally non-refundable; pro-rata refunds for terminated compliance service in rare cases |
SaaS platform rules apply |
|
Oxebridge |
No posted refund for templates; issue resolution possible |
Consultancy, not template shop |
|
CyberZone India |
Case-by-case refund upon written request if solutions fail |
Emphasis on client resolution |
Summary:
In comparison to most of the digital ISO template offerings, which force customers to accept that digital sales are final except in extraordinary technical or legal circumstances, ISO Docs provides a more customer-friendly and well-defined refund policy. Always review the details of each product and contact customer support to help or clarify the details about the refunds.
