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Problem management process template

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The Problem Management Process Template provides a straightforward process for identifying, escalating, and resolving problems in a structured manner. This document aims to provide an overview of the problem management process, including each phase's different steps, roles, and responsibilities.

Steps of problem management:

  • Define the problem
  • Identify root cause
  • Develop a solution(s)
  • Implement the solution
  • Evaluate effectiveness and identify future issues, if any

Format- MS- Word

Template Details:

The template covers the following sections-

  • Document control
  • Approvals
  • Objectives
  • Scope
  • Interface with other products
  • Problem management process flow
  • Process description of problem management
  • Key contacts and escalations