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Post Implementation Review

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This template is a great starting point for any post-implementation review. It's designed to help you keep track of what has been done, what needs to be done, and where you need more information in order to complete your review.

The ITIL Post Implementation Review Template is a document that can be used to review the implementation of an IT Service Management (ITSM) initiative.

It guides stakeholders through the process of understanding what was done and how well it went, identifies areas for improvement, and provides recommendations on where to go next.

Template Details :

Post implementation reviews are a great way to measure the success of your designs. It is also an excellent opportunity to get feedback from clients and stakeholders about any last minute changes that need to be made before you go live with the new design. Post implementation reviews can help you catch some bugs or errors that might have been missed in testing, or overlooked when putting together mockups and wireframes for your designs.

Format: MS Excel


The template includes the following sections

  • Purpose Of the PIR
  • Scope of the PIR 
  • Objectives of the Change Requests
  • Post Implementation Review Details
  • PIR Assessment Questionnaire
  • Benefits Realization 
  • Customer Requirement
  • Lessons Learned and Recommendations