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Operational Level Agreement Template

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An Operation Level Agreement Template is a document that outlines the scope of work, project objectives, and service-level requirements for a particular operation.

Template Details:

Format: MS Word


When to use this template?

  • It lays out the responsibilities of each party and guarantees communication on key issues. 
  • It typically defines who will be responsible for what, how resources are allocated, and when obligations must be fulfilled.

How to use this template?

Our template includes the following sections:

  • Document Version History 
  • Approvals 
  • Confidential Statement 
  • Introduction to service level agreement 
  • Agreement Details 
  • Scope Of Details
  • Service Details 
  • Service Dependencies 
  • Service Level Targets
  • IT service continuity and security 
  • Service reporting and reviewing 
  • Change Management 
  • Signatures
  • Appendix