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IT Service Continuity Plan

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An IT Service Continuity Plan is a document that details the steps to take in order to ensure the uninterrupted delivery of information technology services

Template Details:

IT Service Continuity Plan helps organizations to prepare for, respond to, and recover from disasters by ensuring that there is an appropriate level of service available during a disruption to normal operations. 

Format: MS Word


When to use this template?

  • This document can help you make decisions on how much redundancy you need and what steps should be taken if your data center were to experience a natural disaster, power outage, or other issues that impact system availability.
  • It provides step-by-step instructions for how to restart and restore business operations, including information about:

    Where data backups are stored;

    How often they're updated;

    When they can be used (i.e., what's the most recent backup);

How to use this template?

Our template includes the following sections:

  • Document Version History
  • Date
  • Author
  • Description of Change
  • Approvals
  • Title/Authority
  • Approval Remarks
  • Introduction
  • Purpose
  • Scope
  • Definitions and acronyms
  • Recovery strategy
  • Recovery objectives
  • Recovery team
  • Service
  • Responsibility
  • Dependencies
  • Expected Response Time
  • Recovery team checklist
  • Task
  • Target Completion Date
  • Actual Completion Date
  • Recovery Procedures 
  • Supporting Information