ISO 9001 - Clause 8.6 Release of Products and Services Explained?
Clause 8.6 of the ISO 9001 standard deals with the release of products and services. The purpose of this clause is to ensure that only products and services that meet the requirements of the customer are released. This clause covers the following topics:
- Determining when a product or service is ready for release.
- The process for review and approval of products and services prior to release.
- The process for customer notification of product or service release.
If you're responsible for ensuring compliance with the ISO 9001 standard, then it's important to understand how this clause works.
The release of products and services in QMS 9001 is an important process that helps to ensure the quality of the final product or service. This process includes the following steps:
- Planning and control
- Configuration management
- Release management
Each of these steps is important in ensuring that the final product or service meets the required quality standards. By following these steps, businesses can be sure that they are providing their customers with a high-quality product or service.
1. Determining When a Product or Service Is Ready for Release
The first step in complying with Clause 8.6 is to determine when a product or service is ready for release. This can be done using acceptance criteria. Acceptance criteria are the standards that a product or service must meet in order to be accepted by the customer. They should be based on the requirements of the customer and should be agreed upon by both parties prior to production beginning.
Once the acceptance criteria have been defined, they should be used to create a test plan. The test plan should outline how the product or service will be tested to ensure that it meets the acceptance criteria. Once the testing is complete, and the product or service has been found to meet all the acceptance criteria, it is ready for release.
2. The Process for Review and Approval of Products and Services Prior to Release and Delivery
1. All products and services must be reviewed and approved by the relevant department prior to release and delivery.
2. The review process may vary depending on the department, but typically includes a review of the product or service requirements, design, testing, and quality assurance.
3. Once the product or service has been reviewed and approved, it will be released for delivery to the customer.
3. The process for customer notification of product or service release
In order to ensure that your customers are properly notified of new product or service releases, you should implement the following process:
- Create a list of customers who need to be notified. This can be done by looking at your customer database or by using a tool like Google Analytics to track who is visiting your website.
- Create a notification template. This template should include all the relevant information about the product or service release, as well as contact information for your organisation.
- Send the notification to your list of customers. You can do this via email, snail mail, or even through social media channels.
- Include a form that customers can submit to receive additional discounts or coupons for their next purchase.
- Follow up with customers who don’t take advantage of the sale. You can do this with a phone call, email, or postcard.
Why is Release of Products and Services important?
Releasing products and services is important for several reasons. First, it allows customers and clients to access new features and capabilities that can improve their experience. Secondly, releases can help to address any issues that have been identified in previous versions of the product or service. Finally, releasing new products and services helps to keep businesses relevant and competitive in the marketplace.
There are several factors to consider when deciding when to release new products and services. First, businesses should assess whether there is a need for the product or service in the marketplace. Secondly, businesses should consider whether the product or service is ready for release. Finally, businesses should consider the impact that releasing the product or service will have on their existing customer base.
• Planned arrangement to verify requirements
The requirements for a product or service can be verified through several means, including observation, analysis of recorded data, execution of test cases, or a combination of these. The objectives of requirements verification are to:
- Determine if the product or service meets the specified requirements
- Determine if the product or service meets the implied requirements
- Determine if the product or service is fit for its intended purpose
Requirements verification can require a significant amount of effort, depending on the number and complexity of the requirements.
• Do not deliver unless you have finished everything
The "Do Not Deliver unless you have finished everything in Release of Products and Services" policy is a corporate governance measure that ensures that a company does not release any products or services until all the necessary tasks have been completed. This policy is designed to prevent premature releases that could result in sub-optimal products or services being delivered to customers. By ensuring that all tasks are completed before anything is released, the company can be confident that they are providing the best possible product or service to their customers.
This policy is typically enforced by a senior executive or board of directors, who would review all proposed releases before they are approved. In some cases, the policy may require that a certain amount of time elapse between the completion of all tasks and the actual release, in order to allow for proper testing and quality assurance.
The "Do Not Deliver unless you have finished everything in Release of Products and Services" policy is an important part of any company's governance structure, as it helps to ensure that only the highest quality products and services are delivered to customers. This policy can help to build customer confidence and loyalty, as well as preventing costly mistakes that could result from premature releases.
• You need documented information for the release
When releasing new products and services, businesses need to have documented information about the release in order to ensure that all stakeholders are properly informed. This includes a description of the product or service, the target market, the expected benefits, and any risks associated with the release. This information should be communicated to all relevant parties prior to the release in order to ensure a smooth and successful launch.
There are many template options and resources available online to help businesses create release notes. The information included in a release note will vary depending on the type of product or service being released but should always be clear and concise.
Release notes are an important part of any product or service launch. They ensure that all stakeholders are properly informed about the release and help to create a smooth and successful launch.