ISO 9001 - Quality Policy Word Template

by Kishan Tambralli

The quality policy is a part of the Quality management system (ISO 9000) is the company's statement that sets the standard for their products and services. It outlines what measures your company must meet when producing goods or services for consumers. 


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Implications of Quality Policy Template For Quality Professionals :

  • ISO 9001:2008 - ISO 9001:2008 is a set of standards that the ISO has created. It requires top management to develop, implement and maintain this policy. These standards are designed to help organizations improve their management system and ensure continual improvement, resulting in improved customer satisfaction, increased efficiencies, reduced costs, and better use of resources.
  • ISO 9001:2015 - ISO 9001:2015 requires the quality policy to be appropriate in context to the organization rather than its purpose. The quality policy will be reviewed and updated if any change is necessary for the organization or based on requirements from interested parties. The policy includes a commitment to improving the efficiency of Quality management systems consistently.

Quality Objectives And Planning To Achieve Them

  • It requires qualified professionals to set objectives for functions, levels, and processes within its quality management system. The organization needs to decide the kind of functions, processes and levels relevant to achieve the objectives.
  • A quality policy word template objective should be measurable, achievable, specific, time-bound, and supported by top management. Achieving the goals outlined in these objectives requires awareness within the organization about customer needs and expectations.
  • Quality policy's objectives should be consistent with the organization's objectives and relevant to the standards of products or services produced, enhancing customer satisfaction.
  • They need to be supervised, communicated across the team, reviewed, and updated whenever required.

Factors That Include Quality Policy :

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  • Customer needs: The customer needs in quality policy template are a crucial factor for the success of an organization. The company will need to consider and prioritize these needs concerning products, services, and processes that it offers. Doing so ensures that the business maintains its competitive advantage by satisfying customers' wants and expectations.
  • Compliance: Compliance in quality policy word template is a hot topic for businesses. It ensures that the company's products are safe to use and helps them avoid expensive lawsuits.
  • Health and safety: Health and safety matters in all industries, especially in manufacturing and chemical industries. A well-implemented quality policy will reduce the risk of health hazards on employees who work in manufacturing facilities and customers who consume the product.
  • Service: For most businesses that are service-based, meeting client expectations is the most important quality factor. The quality of service must ensure customers get better quality than the price they paid for the service.


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Quality Metrics :

Quality metrics are a vital part of any quality policy template because they help measure organizational performance against established targets that its senior leadership team has set. Some of the targets may include:

  • Customer satisfaction rate: The customer satisfaction rate is a term that many companies use to measure their success. Each organization has its procedure for calculating customer satisfaction rates. The most general method is by taking the number of customers who are completely satisfied with their product and service and dividing it by the number of customers. Other ways are to take written surveys or using a rating tool.
  • Defect rate: Defect rates measure the number of defects found in some process or product. Defects can be anything that does not meet the quality standards set by the company that manufactured them. These include errors, typos, and problems with usability. Defect rates will vary depending on how strict your company is when checking for these types of mistakes before releasing their products to customers. There are different techniques to reduce defect rates depending upon the industries, but here are some most common practices adopted in the software industry to reduce defect rates:
  1. Review code thoroughly before committing changes
  2. Always format code correctly (i.e., indenting lines appropriately)
  3. Create unit tests for new features
  4. Use static analysis tools like Find bugs.
  • Quality control metric: The quality control metric measures the degree to which a process, product, or service meets requirements. This can be used in many different industries and contexts; for example, it's often applied to functions such as painting and drilling in manufacturing. In software engineering, quality control metrics are mainly concerned with testing products before they're released into the market. Here are some tips for creating a quality control metric:
  1. Decide what criteria will be considered acceptable and unacceptable.
  2. Create measurement scales for each criterion
  3. Choose how often you want to measure your product's quality.

Implementing A Quality Policy:

A quality policy template outlines the minimum standards for your business and ensures that all employees know what they are supposed to be doing. The following will help you create a quality policy for your company:

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  • Objectives: Quality objectives should be set by the management, and they should be constantly reviewed and updated as per the changing requirements. The organization and management should ensure their commitment that the quality policy template:
  1. Is relevant to the organization objectives and ISO standards.
  2. Provide guidelines to create a quality policy.
  3. Communicated within the organization, and staff training is provided to understand them.
  • Get stakeholders on board: Implementing a quality policy without the consent of stakeholders and other business leaders may lead to further conflicts and disagreements. To ensure management's commitment, discuss the objectives, advantages, and pain points it will address.
  • Communicating the quality policy: Check if the procedure is shared throughout the organization and test staff members' understanding. Provide ISO 9001 training to new employees, so they know the objectives and activity of the existing staff regarding any changes in the current process.
  • Conduct internal audits: Before conducting certified audits, it is good to audit your process internally. This will give you a chance to make any last- moment changes or fix any process that went wrong and save costs on conducting repeated certified audits.