Monitoring and measuring resources

by Elina D

ISO Monitoring-Measuring Resources Control Procedure

Quality management systems (QMS) help organisations monitor and control their quality management processes. One of the key requirements of a QMS is the ability to measure and monitor resources. This requirement is typically defined in ISO 9001, which is the international standard that defines the requirements for a QMS.

Monitoring and measuring resources

The ISO Monitoring-Measuring Resources Control Procedure in QMS 9001 is a set of requirements that organisations must follow to ensure that they can measure and monitor their resources effectively. This procedure covers the requirements for the following:

  • measuring and monitoring resources
  • control of measuring and monitoring resources
  • calibration of measuring and monitoring resources
  • identification of measuring and monitoring resources
  • storage and protection of measuring and monitoring resources.

ISO Monitoring-Measuring Resources Control Responsibilities

Monitoring and measuring resources control responsibilities in QMS 9001 is the process of ensuring that the organisation has the resources necessary to support the quality management system and its activities. This includes ensuring that the resources are adequate, available when needed, and used effectively.
The monitoring and measuring resources control responsibilities in QMS 9001 are as follows:

  1. Establishing the policies, objectives, and responsibilities for monitoring and measuring the resources of the quality management system.
  2. Planning and implementing the monitoring and measurement activities.
  3. Evaluating the results of the monitoring and measurement activities and taking corrective and preventive actions as necessary
  4. Communicating the results of the monitoring and measurement activities to interested parties.
  5. Maintaining records of the monitoring and measurement activities.

ISO Monitoring-Measuring Resources Control Definitions

The Monitoring-Measuring Resources Control Definitions in QMS 9001 is the process of setting up quality objectives and goals, and then measuring and monitoring progress towards those objectives to ensure they are met. The major aim of this process is to identify areas where improvement is needed so that corrective action can be taken.
The process of Monitoring-Measuring Resources Control Definitions in QMS 9001 begins with the establishment of quality objectives. These objectives must be measurable, and they should be achievable within a specified time frame. Once the objectives have been established, the next step is to develop a plan for monitoring and measuring progress towards these objectives. This plan should be designed to provide data that can be used to identify areas where improvement is needed.
After the monitoring and measuring plan has been put in place, the next step is to implement it. This involves collecting data regularly and analysing it to identify trends and patterns. Once the data has been collected and analysed, it should be used to make decisions about how to improve the quality management system. Finally, the results of the monitoring and measuring process should be reported to relevant stakeholders so that they can take action to improve the quality of their products or services.

Monitoring-Measuring Resources Control Procedure Activities

The 9001-quality management system (QMS) standard from the International Organisation for Standardisation (ISO) specifies requirements for a QMS that can be used by organisations to increase efficiency and effectiveness while reducing waste. One of the requirements of the 9001 standards is to establish and maintain a process for monitoring and measuring resources, including control procedures.

Many activities can be undertaken as part of the ISO Monitoring-Measuring Resources Control Procedure. Some of these activities include:

  • Conducting audits
  • Reviewing records
  • Checking documents
  • Checking compliance
  • Monitoring processes

Organisations should put in place a procedure for monitoring and measuring resources that covers all the activities that are relevant to their operation. By doing so, they will be able to ensure that they are meeting the requirements of the 9001 standards and improve their overall performance.

Measurement Traceability (ISO9001)

 

Monitoring and measuring resources

Measurement traceability is the property of a measurement result whereby the result can be related to a calibrate standard through a series of comparisons, each having known uncertainty.

It is a fundamental requirement of any quality management system (QMS) that the organisation can evidence the traceability of measurements made within the scope of their QMS. This generally comes in the form of a written measurement traceability plan or policy.

There are two main types of traceability:
1. Direct traceability
2. Indirect traceability

Direct traceability is where the calibration of the measuring instrument is directly traceable to a primary standard. An example of this would be where a measuring instrument is calibrated against a standard that is itself calibrated against a primary standard.
Indirect traceability is where the calibration of the measuring instrument is not directly traceable to a primary standard. An example of this would be where a measuring instrument is calibrated against a standard that is calibrated against a secondary standard, which is in turn calibrated against a tertiary standard, and so on.
The organisation responsible for the calibration of the measuring instrument is generally considered to be the traceability provider. The traceability provider will usually issue a certificate of calibration, which will detail the traceability of the calibration.
Organisations that use measurement traceability as a means of ensuring the quality of their measurements are said to have a metro logical infrastructure in place.

Monitoring and measuring resources

The requirements for monitoring and measuring resources are specified in ISO 9001:2015. Organisations are required to establish, implement, and maintain procedures for monitoring and measuring resources. The purpose of these procedures is to ensure that the organisation can determine the status of its resources, identify trends, and take corrective action as necessary.
The specific requirements for monitoring and measuring resources are as follows:

  • Establish and maintain procedures for monitoring and measuring resources.
  • Select and implement resources as appropriate to achieve planned results.
  • Monitor and measure resources against the yardsticks specified in the procedures.
  • Analyse the data collected from monitoring and measuring resources.
  • Take corrective and preventive action as necessary.
  • Evaluate the effectiveness of corrective and preventive action taken.